Local Authorities must provide a comprehensive and efficient library service for all persons in the area that want to make use of it, taking into account local needs and within available resources.
C.Co was asked by the Council to provide a baseline on the current financial position of its Library Service and to advise on viable income generation and cost reduction opportunities to help the Council comply with its statutory duty as well as inform future transformation plans.
The scope included:
1. Undertaking a review of the current income optimisation plans for The City of Wolverhampton Council Library Service providing a SWOT analysis on the current proposals to identify opportunities to pursue.
2. Undertaking a maturity assessment on the current insight and intelligence available for libraries.
3. Identifying and reporting on opportunities for income optimisation in libraries through research of best practice and engagement via a workshop.
A Customer Insight and Business Intelligence Assessment provided a baseline position for the library service with regards the status of their customer evidence base to inform and support the plans for service transformation. Further to this, the assessment provided the Council with a direction of travel by highlighting the standards that the service would need to satisfy to move it onto the next level.
Our robust evaluation weighted the income generation and cost reduction opportunities identified by C.Co against important priorities for the Council resulting in a fit for purpose end product tailored specifically to meet our client’s requirements.
The final report highlighted opportunities with a potential financial value of £1.3 Million and different governance model options to facilitate delivery.
C.Co’s recommendations provide clear focus for the future direction of the Programme and reinvigorated the Partnership. As always it has been constructive and productive to work with C.Co who provide clear momentum to their work.
Cheshire & Warrington Public Sector Transformation – Director of Sub-Regional Transformation
The onsite team proved a good fit for the council. they were helpful and thought provoking, gave a clear challenge in a manner which didn’t feel anything other than a desire to help us improve
DERBYSHIRE COUNTY COUNCIL
Working with C.Co on a recent project has been a very positive experience with outcomes that will provide a real benefit to our organization. Their public sector experience meant that issues were quickly understood and the project could hit the ground running and move along seamlessly.
Head of Commercial, Economy & Resources Finance, ROCHDALE BOROUGH COUNCIL
We found working with C.Co to be really valuable in re-energising our LATC project, bringing challenge and experience along with a sense of momentum that will allow us to take forward the recommendations and deliver a successful project.
Operational Manager – Performance & Policy, VALE OF GLAMORGAN
C.Co proved to be one of the most professional companies we have engaged with in a long time. Their professional approach, understanding of the business at all levels, coupled with a proactive style, helped engage staff and bring about the right recommendations for the future.
Head of ICT, CITY OF WOLVERHAMPTON COUNCIL